# Ticketing

La sección de tickets de Zasbot permite gestionar y realizar un seguimiento de las solicitudes de soporte de tus clientes. Los tickets se pueden clasificar, asignar a agentes específicos y priorizar según su importancia. Además, incluye herramientas para responder de manera eficiente, colaborar en equipo y resolver problemas rápidamente, mejorando la experiencia del cliente. Vamos a verlo 🔍


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://zasbot.gitbook.io/zasbot-help-docs/la-plataforma/ticketing.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.